Privacy Policy

1. Information We Hold

• Owner and account records: names, property addresses, HOA account numbers, contact details and account standing, provided by the association or its management company.
• Your registration: your name, email address and phone number. If you sign in with Google or Facebook, we receive your name and email address from them.
• Household members and guests: the names, age groups and roles of people added to your account, and their photographs.
• Amenity use: pool check-ins, warnings and bans.
• Voting: the ballots cast for your property and when, so votes can be counted and audited.
• Messages: the emails and texts the community sends you, whether they were delivered, and any request to stop receiving them.
• What you submit: forms, architectural requests and reports, including any photos or files you attach.
• Public records: county property records and public rental listings, used to apply the community's rental rules.

2. How It Is Used

• To run the community's services: amenity access, elections, notices, rental rules and requests.
• To verify identity at amenities such as the pool.
• To keep the portal secure and keep a record of important actions.
• To support the association and its staff when they need help with the portal.

3. Who Can See It

Your information is never sold, rented or used for advertising. It is shared only:

• with Travis Ranch HOA, its board, its management company and the volunteers it authorizes, each seeing only what their role allows;
• with the service providers that host the portal, deliver its email and text messages, show maps and power its AI features, only so they can do that work;
• when the law requires it.

4. Text Messages

Reply STOP to any text to stop receiving them. Our SMS Privacy Policy has the details.

5. Data Security

Travis Ranch HOA's records live in their own database, separate from every other community. Access is limited by role, and every page travels over an encrypted connection.

6. Your Rights and Choices

• View and update your personal information and household through your account.
• Stop receiving texts at any time.
• Ask Travis Ranch HOA for a copy of your information, or for it to be deleted. The association may need to keep some records, such as votes, by law or under its governing documents.

7. Children’s Privacy

While the portal allows for the entry of information for children as part of a household record, it must be entered by a parent or legal guardian. We do not knowingly collect personal data directly from children under the age of 13.

8. Data Deletion Requests

To ask for your data to be deleted, including anything received from signing in with Google or Facebook, email Travis Ranch HOA's community manager with the subject line "Data Deletion Request", your full name, and the address or unit associated with your account. The request will be processed within 7 business days and confirmed by email.

9. Changes to This Policy

This policy may be updated from time to time. The updated version will be posted on this page with a new "Effective Date" at the top.

10. Contact